Privacy Policy

Introduction

This Privacy Policy explains how spry-birch collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected and that we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

Information We Collect

We collect the following types of information:

Information You Provide

• Name and contact details when you enroll in programs
• Email address for communication and program delivery
• Payment information processed securely through third-party payment processors
• Any additional information you provide in correspondence with us

Information Collected Automatically

• Browser type and version
• Operating system
• Pages visited on our website
• Time and date of visits
• IP address (anonymized where possible)

How We Use Your Information

We use your personal information for the following purposes:

• Processing your enrollment in financial education programs
• Delivering program materials and support
• Responding to your inquiries and providing customer service
• Improving our website and services
• Sending important updates about programs you've enrolled in
• Complying with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill our services to you
• Legitimate Interest: Improving our services and website functionality
• Legal Obligation: Compliance with applicable laws and regulations
• Consent: Where you have explicitly agreed to specific processing activities

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

• Enrollment and transaction records: 7 years (for accounting and tax purposes)
• Marketing communications preferences: Until you unsubscribe or request deletion
• Website analytics data: 26 months

Your Rights

Under data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another organization
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services, including:

• Payment processors for secure transaction handling
• Email service providers for program delivery and communication
• Web hosting and analytics services

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: Sheffield, United Kingdom